Oaks Nelson Bay Lure Suites

Upon arrival staff was so welcoming! Apartment had everything I needed and location was great. Undercover security parking was awesome. Beds were comfy too

I loved that the staff were able to accommodate me on short notice. You see I had to book my accommodation the day before, which meant I would have had to arrive at 7:30pm on a Sunday night. On the Sunday my flights changed, and I was redirected to Sydney and had to catch a 2.5hr cab fare to Port Stephens, which would have meant I would be arriving close to midnight. When I advised the property; Carol told me that that would not be a problem and immediately offered me a late check out at 1:00pm. I was so impressed by her thoughtfulness and kindness; this is not something which is very common in today's hospitality game. I would definitely stay there again and the next time, I will bring my family!

I got the best suite, which has a partial ocean view that is quite a generous view. It looks like the room in the photos for that suite, so my expectations were met. The location is handy to the shops, town centre, and an easy walk to the beach if you don't mind a gentle slope. The pool is fantastic, very relaxing after a hot humid day or in the mornings to wake up. The air-con was pretty awesome in the living area, and it was good having an air-con unit in the bedroom too.

I would really like to draw to your attention the concierge that was on duty for our stay . His name was Matt , he was absolutely the best thing about our stay . He was friendly , knowledgeable and very helpful. I have been in hospitality and retail for a long time, and Matt is definitely a hospitality superstar. I cannot thank him enough for his recommendations for dining and entertainment , it definitely made our stay . Awesome work Matt , you are definitely in the right industry , and I hope that you're extremely successful in your career

Location and quality of apartment provided. Close to central Nelson Bay and restaurants/cafes. Professional and personable manner of reception staff (Carole), always friendly and interested in our stay with them and the activities we used in Nelson Bay. The facilities and inclusions modern, TV included access to Foxtel. Free internet. Secure underground parking with elevator access to reception and all floors.